FAQs
The Financial Services Compensation Scheme (FSCS) is a UK body which gives you automatic protection up to £85,000 if your bank, building society, or credit union goes out of business.
Your eligible deposits with Triodos Bank UK are protected up to a total of £85,000 by the FSCS. An eligible deposit is money in accounts such as current and savings accounts, including cash ISAs. With Triodos, this will also cover cash held in investment accounts but not the investments themselves.
Please note that the £85,000 will apply to the total of all eligible deposits with Triodos Bank rather than per account or product. Any deposits over this amount are unlikely to be covered.
For more information, please visit the Triodos FSCS webpage.
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Cash cannot be paid in to the Triodos Current Account. You can make payments into your Triodos Current Account by bank transfer or online. If you wish to pay a cheque into your account, you can send them via our freepost service to our office in Bristol - Freepost TRIODOS BANK. This is an untracked 2nd class service, however, if you are sending in cheques or original documents, you may wish to use our registered address (this will require a stamp):
Triodos Bank
Deanery Road
Bristol
BS1 5AS
Please include the sort code and account number of the account you wish the cheque to be credited to.
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Triodos Bank will not charge you for cash withdrawals from any ATM in the UK. However, some ATM providers may charge for using their machines to withdraw cash. There is a charge for withdrawing cash from abroad, please see our tariff for details.
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As you'd expect from a bank, we take security very seriously - here are some things we do to keep you safe. To help you spot fraud, we’d also like you to know the things we’d never do.
What we do
- Provide around the clock debit card transaction monitoring.
- Provide 24/7 phone support to answer your questions about your debit card.
- Let you freeze and unfreeze your card whenever you need to.
- Temporarily block accounts and debit cards if fraudulent activity is suspected.
- Automatically log you out of Internet Banking and the app after a period of inactivity.
- Keep you up to date with fraud protection advice.
- Send text alerts when online or card transactions are made.
- Temporarily suspend your Internet Banking if left dormant for a long time.
What we’ll never do
We will never contact you out of the blue to ask you:
- For your mobile app passcode.
- For your digipass PIN.
- For your card number or PIN.
- To transfer money out of your account.
- To click a link in an email to our Internet Banking.
If in doubt, call us on the number on our website, or delete the email without opening it.
Learn more about how to stay safe online or visit the action fraud website.
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Historically, smaller challenger banks such as Triodos had no option but to utilise one of the “big four” banks (NatWest Group, Lloyds, HSBC and Barclays) for payment clearing services.
So it is not unusual to see banks of Triodos’ size (or indeed some far bigger organisations) still utilising the “big four” clearing banks.
However, there is currently a real drive by the government, via the Payments Systems Regulator, to promote competition in the banking sector and to encourage innovation in payment systems.
This has resulted in a wider choice of clearing options (including alternative providers and/or direct clearing) now available to challenger banks.
While changing our clearing arrangements would be a very large undertaking we continue to review the options, remaining conscious of maintaining a high quality of service for all our customers.
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Yes, cheque books are not issued automatically as we understand that some customers do not require them. If you would like to order one please call our contact team on 0330 355 0355 to request one or send a secure message in Internet Banking.
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The Current Account Switch Service makes switching current accounts to Triodos Bank from another UK bank or building society simple, reliable, and stress-free.
The whole process takes only seven working days and is completely free. It is also backed by the Current Account Switch Guarantee.
This service provides all the following benefits:
- Regular payments (in and out) will be moved to your new account, and payments made to your old account after your switch date will be automatically redirected to your new account. Please note this doesn’t include any payments received from abroad.
- Any remaining credit balance in your old account will be transferred to your new account and your old account will automatically close.
- The switch process will be managed entirely by your new bank or building society and will be backed by the Current Account Switch Guarantee.
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Yes, we do offer joint accounts. You can apply via our current account page.
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Yes, Confirmation of Payee, an account name-checking service, has been introduced to combat fraud and misdirected payment. Triodos is part of this scheme for incoming and outbound payments, and a CoP check will be performed every time you send money from your Triodos account. We encourage you still continue to check payment details in line with our guidance, and regularly review our website for information on how to prevent fraud.
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If you want to move all your everyday banking to Triodos, it’s easy, safe, and secure with the Current Account Switch Service - what's more there is a seven-day switch guarantee. You can find out all about the service here.
Ready to switch?
Simply log in to your Mobile App, go to ‘More’ then ‘Account Settings’ and tap on ‘Switching Service’ to start your switch.
Alternatively, you can log in to Internet Banking, click on 'Self service' and use the quick links to ‘Switch current account’, which will take you to the switch form in old Internet Banking.
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Our customers have asked how they can help us to further our mission to make money work for positive social, environmental and cultural change. The simple answer is to help us grow our community by recommending us to others. To help do that we’ve introduced our Refer a Friend Scheme which is an easy and inspiring way for our existing customers to recommend us, be thanked for doing so, and to thank new customers for joining Triodos Bank.
To thank our existing customers, we will make a £25 donation to a charity on their behalf for every friend they recommend. Similarly, we will say thank you to all new customers who are referred and open a personal current account offering them a gift of a £60 voucher from one of our business customers, or by making a charity donation on their behalf. New customers can choose which reward they receive.
Find out more at https://join.triodos.co.uk/raf/register
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We don’t currently offer Apple Pay or Google Wallet (Google Pay or Android Pay).
We are aware of how popular making contactless mobile wallet card payments is with customers. We’re therefore working hard towards delivering this functionality in the future and will notify our customers when it’s available. In the meantime, we ask our customers to carry their debit card with them to make payments. For customers interested in making mobile wallet card payments now with a Triodos debit card, there are other providers you can register your card with to do that, however, please bear in mind fees or charges that the provider may apply and consider what data privacy or security the provider has in place.
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Yes you can. To make a payment in a currency other than GBP, log in to your Internet Banking and click on Payments and choose the International Payment option. You will then be able to choose which currency you want to send, and then complete all the relevant details. This is currently not available in the Triodos App. The charges for this service are explained in the Personal Banking Tariff for current and savings accounts.
Please note the cut-off time for International Payments is 1pm each working day. Timings for these payments being received vary depending on where the funds are going to. Please allow up to 10 business days for them to arrive if they are being sent outside of Europe.
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When you send money, we will check with the bank you’re sending money to that the name on the account matches the bank details you’ve provided, and let you know if they don’t.
One of the following results will appear on your screen:
The recipient account name is a match
Means the recipient account name you entered matches the payee’s account name.
The recipient name you gave us is a close match, but not exactly the same as the name held on the account
Means the recipient name you gave us is a close match to the name held on the account but not an exact match. We will show the name on the account you’re paying to help you decide whether it’s the right person. You should also double-check the details and request another CoP check before sending any payment.
The recipient name you gave us is not the same as the name held on the account
Means the recipient name you gave us is different to the name held on the account. You should double-check the details and request another CoP check, otherwise your money could be sent to the wrong account.
It is important to be aware that if you choose to go ahead anyway, and the account does not belong to the intended recipient, we may not be able to get your money back.
The recipient bank account does not exist
Means it may be that the recipient account sort code or account number has been entered incorrectly, or the account may be closed. You will need to check with the recipient if their details are correct before you are able to make a payment. If an account does not exist, the payment can't be made.
Unable to check the name, please try again later
Sometimes we won’t be able to check the name on the account you’re sending money to. That doesn’t mean that anything’s wrong. It could just be that the payee’s bank or building society isn’t using CoP yet.
You can continue with the payment – but always double-check yourself that the account name and details are correct.
We are unable to verify these details with the recipient bank at this time – please check the details before continuing
Sometimes we won’t be able to check the name on the account you’re sending money to. That doesn’t mean that anything’s wrong. It could just be that the payee’s bank or building society isn’t using CoP yet.
You can continue with the payment – but always double-check yourself that the account name and details are correct.
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Welcome to positive change
Triodos Bank is one of the most sustainable banks in the world. We make money work for positive social, environmental and cultural change.
Your money can make a difference
Discover how we can create positive social, cultural and environmental change through our banking.
Apply for a Triodos Current Account
Please read the important documents below before you apply. Triodos Current Accounts are only available for UK residents aged 18 or over. You will make your application on the Triodos Mobile App.
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